Great service means happy customersat Silver Star Montréal.
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from start to finish. From the moment I walked into the dealership, I felt welcomed and valued. The showroom was immaculate, showcasing a range of beautiful vehicles, and I was immediately greeted by a friendly and knowledgeable staff member. They took the time to understand what I was looking for and answered all my questions with patience and expertise, never once making me feel pressured.
The team at Silver Star Mercedes genuinely knows their cars and is passionate about helping customers find the perfect vehicle. I was given a thorough tour of several models, with detailed explanations of their features, from performance specifications to cutting-edge technology. They made sure I had all the information I needed to make an informed decision without any rush.
When it came to financing and lease options, they were transparent and clear, providing a range of choices and making sure I understood each detail. I appreciated how straightforward and honest they were, ensuring I felt confident about the process.
Additionally, the service department at Silver Star Mercedes is equally impressive. Scheduling was easy, and the team was efficient and communicative every step of the way. The technicians are highly skilled, and they took great care of the vehicle I brought in for service, even giving it a complimentary wash before returning it to me.
Overall, Silver Star Mercedes exceeded my expectations in every way. Their attention to detail, commitment to customer satisfaction, and genuine care for each client make them stand out. I highly recommend Silver Star to anyone looking for a seamless, enjoyable luxury car experience. They’ve certainly earned my trust and loyalty.
The best part of doing business with this dealership wasn't JUST the vehicle but the level of service and commitment to customer satisfaction that this amazing individual provided. That person is Mr. Todd Hogan! In all my years of buying vehicles and many Mercedes' Mr. Hogan most definitely stands out to be the best. He is so personable, so positive and enthusiastic that you think to yourself, is this guy genuine or is he just doing whatever he can for the sale!? I came to learn Mr. Hogan is just so dedicated to his craft and his customers that the lines are blurred between "sales guy" and a friend. He is extremely receptive to what you need and very switched on. Mr. Hogan worked with me even over the weekend on a SUNDAY! when he could be kicking back and enjoying his time with his family, but yet he was receptive and COMMITTED to getting the deal done. I was ready to walk away as I did not think the deal was possible for me, but he is a very RESOURCEFUL person who made it possible when all avenues were exhausted. I was adamant on what I needed in the deal and he was able to come through as he THINKS OUTSIDE THE BOX to come up with solutions. No doubt sales in his blood, as he grew up in the business and comes from humble beginnings; ask me how I know!? Because the level of rapport he builds with his customer base. I HIGHLY RECOMMEND dealing with Mr. Hogan "Oh yeah!"
I wanted to take a moment to share the positive experience I had at your dealership, specifically with Nicolas. From the moment I arrived, he was professional, knowledgeable, and genuinely focused on helping me find the right vehicle for my needs.
Nicolas went above and beyond to ensure that the process was smooth and stress-free. His attention to detail and excellent communication made all the difference. I truly appreciated his patience and willingness to answer all my questions.
Based on my experience, I would highly recommend Nicolas to anyone looking for exceptional service when purchasing a vehicle. He truly made the experience enjoyable and seamless.
I had a fantastic experience at this location thanks to Nicolas. He provided exceptional service, taking the time to answer all of my questions thoroughly and making me feel confident about a possible purchase. Nicolas was professional, knowledgeable, and patient throughout the entire process. If you’re looking for top-notch customer service and someone who genuinely cares about your needs, I highly recommend asking for Nicolas. A great experience all around!
